Feedback and complaints

Use this form to tell NITA-U what is working, what is not, or to raise a formal complaint. Everything here reaches a person. You will get a reference number on the next screen — quote it when you follow up.

What kind of message is this?
For example UGPass, UGHub, Internet, IT Certification.
Please include dates, reference numbers and what you expected to happen.
How should we reach you?
Leave these blank to submit anonymously. We can only reply if you give us a way to contact you.

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The National Information Technology Authority – Uganda (NITA-U) is the government agency mandated to coordinate, promote and monitor information technology development in Uganda, in line with national social and economic goals. We run the National Backbone Infrastructure, the National Data Centre, UGPass and UGHub, certify IT service providers, and host the Personal Data Protection Office.

Contact info

NITA-U coordinates, promotes and monitors information technology development across Government and the wider Ugandan economy. The Service Desk is open Monday to Friday, 8:00am – 5:00pm.

Recent Posts